Privacy Policy

1. Introduction

Makan Mana respects your privacy and is committed to protecting your personal information. This Privacy Policy explains the types of information that may be collected when you use Makan Mana, why that information is used, how it may be processed, and the choices available to you.

By using Makan Mana, you acknowledge the practices described in this Privacy Policy. Some features described below may not be available in every app version, platform or location.

2. Information we may collect

A. Account and contact information

When you create or manage an account, contact us, or use account-based features, Makan Mana may process information such as your name, email address, phone number, account identifier and profile information. This information may be used to create and manage your account, authenticate access, provide account features and communicate about support or account-related matters.

B. Location information

Makan Mana is a food discovery service. Where you grant permission, the app may use precise location or approximate/coarse location to find nearby restaurants and food places, calculate distance, provide area-based recommendations, personalise food discovery and support other location-dependent features.

Location permission is controlled through your device settings. Makan Mana does not state that it continuously collects background location unless a future feature expressly requires it and the relevant permission and disclosure are provided.

C. Health, wellness, fitness and dietary information

Where a feature asks you to provide health, wellness, fitness or dietary context, you may choose to provide information such as diet goals, food preferences, nutrition-related preferences, fitness goals or lifestyle/activity context. This information is processed only for the applicable personalisation, food, wellness or fitness-related feature.

Makan Mana is not a medical service. It does not provide medical diagnosis or treatment.

D. User content

Where supported, Makan Mana may process content that you create or upload, including photos or videos, posts, food check-ins, reviews, comments, food-related submissions, profile content and other community content. Content that you intentionally post publicly or to community areas may be visible to other users.

E. Social connections

Makan Mana may process social relationships created inside the service, such as followers, following, groups or other community relationships. We do not state that Makan Mana uploads your complete phone address book unless a feature explicitly requests that access and the relevant disclosure is provided.

F. Support information

When you contact Makan Mana support, we may process your account identifier, email address, support category, subject, message, screenshots or attachments you voluntarily provide, and relevant technical information needed to investigate the issue.

G. Identifiers

Makan Mana and service providers may process identifiers such as a Makan Mana user ID, account ID, and device or installation identifiers. Depending on the applicable feature, these can be used for authentication, account security, notifications, analytics, session maintenance, app functionality, and fraud or abuse prevention.

H. Purchases and subscriptions

Makan Mana may offer optional paid subscription plans. We may process information about the subscription product, subscription status, entitlement status, purchase verification and renewal or expiry state so that paid features can be provided correctly.

Makan Mana does not directly collect or store your full payment card number when payment is handled by a platform payment provider such as Apple's App Store or Google Play. Payment processing is handled by the applicable platform provider.

I. Product interaction and analytics

Makan Mana may process information about how you interact with the service, including feature usage, taps or interactions, food discovery actions, recommendation interactions, subscription-related events, app navigation and feature performance. This information can be used to understand usage, improve features and diagnose issues.

J. Diagnostics

If crash diagnostics are enabled in the app version you use, or when you voluntarily send technical information to support, diagnostic information may include crash or error context, app version, device model or operating-system information, and other technical details reasonably necessary to diagnose failures. We do not claim collection of diagnostic categories that are not used by the applicable app build or support process.

K. Merchant and business submissions

If you register a restaurant, food business or merchant through the Makan Mana website, we may collect business contact information, business identity or registration details, location, opening hours, menu and pricing, business photos, verification evidence and consent records for review, listing administration, security and related merchant operations.

3. How information is used

Depending on the feature you use, Makan Mana may use information to:

• provide Makan Mana functionality and authenticate users;
• find nearby food places and calculate useful distances;
• personalise recommendations based on preferences and prior interactions;
• operate features such as MakanMana Pilih where available;
• maintain community, group, post, check-in and related content features;
• save user preferences, history and food discovery choices;
• provide paid subscription entitlements;
• respond to support, privacy and account requests;
• improve reliability, analyse product usage and diagnose issues;
• prevent fraud, abuse, spam or misuse; and
• comply with applicable legal obligations.

4. Tracking and advertising

Makan Mana does not use personal information to track users across apps and websites owned by other companies for targeted advertising unless this Privacy Policy and the applicable consent mechanisms are updated accordingly.

We do not claim use of Apple's AppTrackingTransparency framework or cross-app advertising tracking where it is not implemented.

5. Service providers

Trusted third-party technology providers may process information where needed to provide the service. The provider and information involved depend on the specific feature.

Confirmed Makan Mana website infrastructure includes Supabase for database, storage and support/merchant workflows, and Vercel for website hosting and application delivery. On mobile platforms, Apple and Google may process information required for App Store or Google Play purchases, subscription management and platform services.

Depending on the app build and feature enabled, Makan Mana may also use Google/Firebase services and Google Maps/Places-related services for functions such as authentication, notifications, analytics, crash diagnostics, maps or place discovery. This statement does not mean that every provider receives every category of user information.

6. Data sharing

Makan Mana does not sell users' personal information.

Information may be shared only where reasonably necessary with service and infrastructure providers, payment or platform providers, legal or regulatory authorities where required by law, or parties necessary to protect users, Makan Mana or the service from fraud, abuse or security threats.

We do not state that advertisers receive user personal data unless such a feature is actually implemented and this policy is updated.

7. Data retention

Information is retained only for as long as reasonably necessary for service operation, account maintenance, support, security, fraud prevention, disputes and legal obligations. When information is no longer required, it may be deleted or anonymised in accordance with applicable requirements and operational needs.

8. Account and data deletion

You may request deletion of your Makan Mana account and associated personal data.

Inside the app, where the option is available in your app version, look under:

Profile → Settings / Help & Support → Account or Privacy options → Request Account Deletion

If the exact in-app route is not available in your version, use our public support or privacy-request workflow instead. We may need to verify your identity before completing a deletion request.

Some records may need to be retained where required by law or where reasonably necessary for fraud prevention, security, dispute resolution or enforcement of legal rights.

9. Your rights and choices

Depending on applicable law and the feature involved, you may:

• update account or profile information;
• control location permission through device settings;
• manage notification permission;
• request access to or correction of personal information where applicable;
• request account or data deletion;
• contact Makan Mana about privacy questions; and
• manage eligible subscriptions through Apple's App Store or Google Play.

10. Children

Makan Mana is not specifically directed to young children. Where applicable, users should meet the minimum age requirements for use of the service under applicable law and platform requirements. We do not claim to operate parental-consent systems that are not implemented.

11. Security

Makan Mana uses reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security, and we do not claim that breaches are impossible.

12. International processing

Service providers may process information in countries other than your country. Where required, Makan Mana applies or relies on appropriate protections in accordance with applicable law and the role of the relevant service provider.

13. Changes to this policy

Makan Mana may update this Privacy Policy when the service, legal requirements or data practices change. Material updates will be reflected by the Last Updated date above and, where appropriate, additional notice.

14. Privacy & Support

For questions about this Privacy Policy, account privacy, data requests or deletion requests, please use Makan Mana Support.